Terms and Conditions
Last updated: 04-01-2025
Welcome to ProtoArt. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully.
1. Introduction
1.1 These Terms apply to all users of the website and customers who purchase products through our platform. 1.2 By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
2. Orders and Payments
2.1 To place an order, you must provide accurate and complete information. 2.2 All orders are subject to acceptance by us. We reserve the right to refuse or cancel an order at any time. 2.3 Payments must be made through the methods available on our website, including Credit/Debit Card, iDEAL, Bancontact, and others listed in our Payment Methods FAQ. 2.4 Prices are displayed in EUR, and include/exclude VAT as applicable. Shipping costs are calculated at checkout.
3. Shipping and Delivery
3.1 We ship orders via DHL or PostNL, selecting the carrier based on cost and efficiency. 3.2 Delivery times are estimates and may vary. We are not responsible for delays caused by the carrier. 3.3 Risk of loss passes to the customer upon delivery to the shipping address provided.
4. Returns and Refunds
4.1 You can return eligible products within 14 days of delivery as outlined in our Returns Policy FAQ. 4.2 Refunds will be processed to your original payment method within 14 days after we receive and inspect the returned item. 4.3 Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Use of the Website
5.1 You agree not to use the website for any unlawful or fraudulent purposes. 5.2 You must not attempt to interfere with the website’s operation or gain unauthorized access to its systems. 5.3 Content on the website, including text, images, and branding, is owned by ProtoArt and may not be copied, reproduced, or used without permission.
6. Liability
6.1 We are not liable for any damages or losses resulting from the use or inability to use our website or products, except where required by law. 6.2 While we strive to ensure accuracy, we do not guarantee that all information on the website is error-free.
7. Privacy
7.1 Your personal data is collected and processed in accordance with our Privacy Policy.
8. Governing Law
8.1 These Terms are governed by the laws of the Netherlands. Any disputes will be subject to the exclusive jurisdiction of the courts in Enschede, Netherlands.
9. Changes to Terms
9.1 We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. 9.2 By continuing to use our website or services after changes are made, you agree to the updated Terms.
10. Contact Us
If you have any questions about these Terms, please contact us:
- Email: info@protoart.net
By using our website or purchasing from us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.