ClimaControl
Which AC models are supported?
Mitsubishi Electric: Most indoor units with a CN105 port, including MSZ-GE, MSZ-GB, MSZ-SF, MSZ-FD, MSZ-AP, MSZ-EF, MSZ-GC, MSZ-GL, MSZ-GV, MSZ-FH, MSZ-LN, MSZ-FE, MSZ-FA, MSZ-HR, MSY-GE, SEZ-KD, MLZ-KP, MLZ-KA, MLS-KP, MFZ-KA, MFZ-KJ, PEAD-RP100, PEAD-M140JA, PEA-RP140EA2, MPEZS-60VJA, PVA-A36AA7, MXZ-8C48NAHZ, and many others.
Mitsubishi Heavy Industries: Models with a CNS port, like SRR*ZJ-S, SRR*ZM-S, SRF*ZIX-S, SRF*ZJX-S, SRF*ZMX-S, SRF*ZMXA-S, DXK*ZJ-S, DXK*ZL-S, DXK*ZM-S, DXK*ZMA-S, SRKCTB, SRK*ZG-S, SRK*ZHX-S, SRK*ZJ-S, SRK*ZJX-S, SRK*ZL-S, SRK*ZM-S, SRK*ZMA-S, SRK*ZMX-S, SRK*ZR-S, SRK*ZR-W, SRK*ZS-S, SRK*ZS-W, SRK*ZSX-S, and FD series (FDEKXE6, FDE*KXZE1, etc.).
If uncertain, contact us or consult your AC manual.
How do I integrate via MQTT or HTTP API?
MQTT Topics:
climacontrol/HVAC_XXXXXX/stateclimacontrol/HVAC_XXXXXX/temp/setclimacontrol/HVAC_XXXXXX/mode/set
HTTP API Examples:
[code] Power: /config?type=heatpump&power=ON Mode: /config?type=heatpump&mode=auto Temperature: /config?type=heatpump&temperature=21 Fan Speed: /config?type=heatpump&fan=5 ... [/code]
These commands let you integrate with other home automation software or custom scripts. Firmware updates will automatically add new features.
Is there a local web interface?
Yes. The module has its own web interface accessible via WiFi. You can control the air conditioner, view historical data, and monitor usage without relying on any cloud service.
A cloud interface is also in development, allowing remote internet access in the future.
Payments
What payment methods do you accept?
We accept the following payment methods for your convenience:
- Credit card / Debit card: Pay securely with major credit and debit cards.
- Bancontact: The most popular online payment method in Belgium, supporting over 15 million cards.
- iDEAL: A Netherlands-based payment method for secure online transactions using bank credentials.
- Direct debit payment: A seamless payment option available across the European Union.
- Przelewy24: A Poland-based payment method aggregator for online transactions via bank transfers or other methods.
What should I do if my payment fails?
If your payment is declined, please ensure your payment details are correct and try again. For further assistance, contact us.
Delivery / Shipping
Which carriers do you use for shipping?
We use DHL or PostNL for our deliveries, selecting the carrier based on cost and efficiency to ensure your package arrives quickly and reliably.
How long will delivery take?
Delivery times vary depending on your location and the carrier selected. Typically, packages are delivered within [insert typical delivery timeframe here, e.g., 2–5 business days].
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or text, allowing you to monitor your package’s journey to your doorstep.
Do you ship internationally?
Yes.
What are the shipping costs?
Shipping costs are calculated during checkout and depend on your location and the size of your order.
What should I do if my package is delayed or missing?
If your package is delayed or hasn’t arrived within the estimated timeframe, please contact us at [your support email or phone number] so we can assist you.
Can I change the delivery address after placing an order?
If your order has not yet been shipped, we can update your delivery address. Please contact us as soon as possible with the new information.
What happens if I am not home during delivery?
If you are not available, the carrier may leave a note with instructions on how to retrieve your package, such as scheduling a new delivery or picking it up at a nearby location.
Returns Policy
What is your return policy?
You can return your purchase within 14 days of delivery if the item is in its original packaging, and in the same condition as when you received it.
How do I initiate a return?
To start a return, contact us at info@protoart.net with your order number and reason for the return. We will provide you with detailed instructions.
Who pays for return shipping?
- If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.
- For other returns (e.g., change of mind), the customer is responsible for the shipping costs.
What if the item is defective or damaged?
If your item arrives damaged or defective, please contact us within 7 days of receiving it. We will arrange for a replacement or refund at no additional cost.
How will I receive my refund?
Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item. Depending on your payment provider, it may take additional time for the refund to appear in your account.
What happens if I return an item without contacting you first?
Please contact us before sending any returns to ensure smooth processing. Unapproved returns may delay refunds or exchanges.